Why is a line item from the platform not appearing in Rubii?
There could be several reasons why a line item is not appearing in Rubii. Please check the following:
- Authentication: Ensure that the platform is authenticated with the Rubii account connected to the ad group. Confirm that your account has the necessary permissions to access the specific line item.
- Data Synchronization: There might be a delay in data synchronization between the platform and Rubii. Generally, it takes one day to synchronize the data.
- Placement Date Range: Check the date range of the placement.
What should I do if the issue persists for more than one day?
If the issue persists for more than one day, please contact support at support@rubii.io.
What should I check if there is no data or the data doesn't match?
Please check the following:
- Was there ever data?
- Yes: Check the data source platform status.
- No: Verify the data mapping and configuration.
- Account Authentication: Ensure the platform is still authenticated with the Rubii account connected to the ad group. Confirm that your account has the necessary permissions to access the data.
- Data Synchronization: There might be a delay in data synchronization between the platform and Rubii. Typically, it takes one day to synchronize the data.
Why is the spend in Rubii not matching the platform spend?
If the spend in Rubii is not matching the spend on the platform, please check the following:
- Data source connection issue
- Not comparing the same date range
- Not comparing the same line items
- Correct conversion point mapped
- Ask for a report from the platform (e.g., Facebook) broken out by line item and date to verify the data.
Why is the pacing based on ad server data?
Check the following if you want pacing based on ad server data:
- Ensure the ad server platform is authenticated with your Rubii account and that your account has the necessary permissions to access the data.
- There might be a delay in data synchronization between the platform and Rubii. Generally, it takes one day to synchronize the data.
- Check if the ad server mapping in Rubii is correct (ad server tab as opposed to platform tab).
- Ensure you have added an estimated rate and metric, and that you've ticked the “Pace to Ad Server” box on the ad server mapping page.
- Check the data source is connected and the advertiser is mapped.
- Check GA mapping (NB: Search is mapped automatically, other channels require UTM's to be mapped).
- Request a GA report to compare the data if the above is all done.
Why is the budget evenly distributed each day?
This may be due to the Project Fees billing model. In this model, we allocate the daily budget consistently until the placement’s end date. That's why you might see the budget evenly distributed each day.
What should I do if the client was charged for the full amount in the last invoice?
If the client was charged the full amount in the last invoice and you need to account for any overspend, you’ll need to increase the campaign’s budget and regenerate the invoice.
Why am I seeing this issue with a connected account?
This may be due to the connected account. Please check if the account is functioning properly. If the account has been deactivated, please replace it with a working account.
Why are filters removed when changing global advertisers?
In the current design, it’s expected behavior for filters to be removed when changing global advertisers.
Why can't the connection access the advertiser anymore?
It appears that the connection can no longer access the advertiser. Please check the status of the connection and re-authenticate if needed.
Why is the Search Ad Label greyed out in the dashboard?
The Search Ad Label option may appear greyed out if the required selections are not made. To enable it:
- Select an Advertiser.
- Apply Search Ad Labels as a filter.
Why do conversion numbers in Rubii differ from Google Ads?
Rubii syncs Google Ads conversion data once per day. If Google Ads updates conversions for any date within the last 60 days after our sync, the numbers in Rubii may not match the latest data in Google Ads.
Why is my report from Rubii and The Trade Desk not matching?
This mismatch is likely due to a timezone difference. The Trade Desk (TDD) reports are generated in UTC timezone, while Rubii reports may use a different timezone (Tenant's timezone). To align your data, generate a report from My reports in TDD and select the timezone similar to Rubii timezone before downloading. If the issue persists, please contact Rubii Support for further assistance